When she called she stated that she reviewed surveillance and it showed that another kid clawed our son in the face and pushed him down. Then the incident report said that he “bumped into a lego table” and got a bloody lip, so which story was correct? NEITHER! when they brought him out our baby had huge scratches across his nose, face and sides of his mouth! The manager was nonchalant and when we questioned the scratches instead of asking about it she said “well that’s what I was told.” We requested the directors info. When we picked him up the manager (who seemed to be pretty much clueless about everything) told us that our toddler had a bloody lip because he had a toy in his mouth and fell with it.
AWFUL!! If I could give 0 stars I would! Our son was attacked by another kid while there and we were never notified!! The only time that they called us was to tell us that they needed to charge us $2.50 for a diaper because he was out.
